Refund policy

Return, Refund, and Exchange Policy

At EZtape, we are committed to providing high-quality products. Please note that our returns, refunds, and exchanges are only applicable to items that are defective, missing, or damaged. We do not accept returns for any other reason due to being a medical product.

 

1. Defective, Missing, or Damaged Products

If your product is defective, missing, or damaged, we will refund your purchase in full if reported within 90 days of the purchase date. To begin the process, please contact our customer support team at hello@eztape.au with proof of the issue. Once verified, we will process a FULL refund promptly.

 

2. How to Initiate a Return or Refund

  • Step 1: Contact us at hello@eztape.au with detailed information and supporting evidence (photos, videos, etc.) of the defect, damage, or missing component.
  • Step 2: Await approval and further instructions from our customer support team.
    Note: Items sent back without prior approval will not be accepted.

3. Return Shipping

  • Shipping Costs: For defective, missing, or damaged items, EZtape will cover the return shipping costs.
  • Return Address:
    EZtape
    Level 1, 374 / 241 Adelaide Street
    Brisbane City, Queensland 4000
    Australia

4. Exchanges

  • Process: If you would prefer an exchange rather than a refund, please follow the same procedure for reporting a defective, missing, or damaged product. Once your claim is verified, you may choose to exchange the item.
  • Note: The exchanged product must be of equal value. The exchange process is subject to product availability and verification of the defect or damage.

5. Refund Process

  • Inspection & Notification: After we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund or exchange request.
  • Processing Time: If approved, your refund will be processed on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
  • Follow-Up: If more than 15 business days have passed since your refund was approved, please contact us at hello@eztape.au.

6. Contact Us

For any questions or further assistance regarding defective, missing, or damaged products, please reach out to us at hello@eztape.au.

Thank you for choosing EZtape. We value your satisfaction and are here to ensure you receive products in perfect condition!